Privacy Policy

1. Introduction

In this Privacy Policy, “Luxsome,” “Luxsome Packaging,” “we,” “us” and “our” refer to Luxsome Packaging.

“You” and “your” refer to website visitors, prospective customers, customers, suppliers, contractors and other people who interact with us.

This policy explains what information we collect, why we collect it, how we use it, who we may share it with and the choices available to you.

2. Information we collect

The personal information we collect depends on how you interact with us. It may include:

• Your name
• Your email address
• Your telephone or WhatsApp number
• Your business or brand name
• Your delivery or collection address
• Your billing details
• Your packaging requirements
• Your preferred products, sizes, quantities and finishes
• Logos, artwork, photographs and brand materials you provide
• Messages, enquiries and correspondence
• Quotation, invoice and order information
• Complaint, return and refund information
• Website usage and device information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a specific purpose and you choose to provide it.

3. How we collect information

We may collect personal information:

• When you complete a website contact or project form
• When you contact us by WhatsApp, email or telephone
• When you request a quotation or consultation
• When you approve artwork or place an order
• When you make a payment
• When you report a problem or request support
• When you subscribe to updates or marketing
• Automatically through cookies and analytics tools
• From service providers involved in payment or delivery

We may also receive information from a person acting on your behalf, such as an employee, colleague, representative or delivery contact.

4. How we use your information

We may use personal information to:

• Respond to enquiries
• Understand your packaging requirements
• Prepare recommendations and quotations
• Create and revise packaging designs
• Process and manage orders
• Confirm payments
• Arrange collection, dispatch or delivery
• Provide customer support
• Investigate complaints, defects, returns or refunds
• Maintain business, accounting and tax records
• Improve our website, products and services
• Protect against fraud, misuse or unlawful activity
• Comply with legal and regulatory obligations

We will not use your personal information for a purpose that is materially different from the purpose for which it was collected without an appropriate reason or, where required, your consent.

5. Lawful basis for processing

Depending on the circumstances, we may process personal information because:

• It is necessary to respond to your request or perform a contract with you
• You have given consent
• We have a legitimate business interest that does not unfairly override your rights
• We need to comply with a legal or regulatory obligation
• It is necessary to establish, exercise or defend legal claims

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

6. WhatsApp, email and website forms

When you contact us through WhatsApp, email or a website form, we may retain your message, contact details and related information so that we can respond and maintain an accurate record of the conversation.

WhatsApp, email providers and other communication platforms operate under their own privacy policies and security practices. You should avoid sending passwords, PINs, one-time banking codes or other highly sensitive information through these channels.

7. Orders and payments

We may collect information needed to prepare quotations, issue invoices, confirm payments, manage production and deliver completed orders.

Payments may be processed through banks, payment providers or other financial service providers. These providers may process payment information under their own privacy terms.

Luxsome Packaging does not need your banking password, card PIN or one-time security code to confirm or process a payment.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support website functionality, understand usage and improve performance.

We currently use Google Analytics to help us understand information such as:

• Which pages are visited
• How visitors move through the website
• The approximate location of visitors
• The device and browser used
• How visitors arrived at the website
• General website performance

Analytics information is generally used in an aggregated form. You may control or disable cookies through your browser settings, although some website features may not function as expected.

9. Sharing your information

We do not sell or rent personal information.

We may share information with trusted service providers where reasonably necessary, including:

• Payment and banking providers
• Delivery and courier providers
• Printing, finishing and production partners
• Website hosting and technology providers
• Email and communication providers
• Professional advisers such as accountants or lawyers
• Government, regulatory or law-enforcement authorities where required

We aim to share only the information reasonably necessary for the relevant provider to perform its service.

10. International transfers

Some service providers we use may store or process information outside Nigeria.

Where personal information is transferred internationally, we take reasonable steps to use reputable service providers and appropriate safeguards where required.

11. Data security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.

These measures may include restricted access, secure passwords, reputable hosting and communication providers, backups and appropriate business procedures.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. You should also take reasonable steps to protect your own devices, passwords and account information.

12. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

• Whether you have an active enquiry or order
• The need to maintain transaction and production records
• Accounting, tax or regulatory requirements
• Warranty, complaint or dispute periods
• The need to establish or defend legal claims
• Your marketing preferences

When information is no longer required, we may delete, anonymise or securely archive it as appropriate.

13. Your privacy rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion where appropriate
• Object to or request restriction of certain processing
• Withdraw consent where processing relies on consent
• Ask for a copy of certain information in a portable format
• Complain about how your information has been handled

Some rights may be limited where we need to retain information to complete an order, comply with the law, maintain financial records or establish or defend a legal claim.

We may ask you to provide information needed to verify your identity before responding to a privacy request.

14. Marketing communications

We may send product updates, offers, packaging inspiration or business news where you have requested them or where otherwise permitted.

You may opt out at any time by:

• Using an unsubscribe option in an email
• Replying to a WhatsApp message and asking to stop
• Emailing us at hello@luxsomepackaging.com

Opting out of marketing will not prevent us from sending necessary service communications about an enquiry, order, payment, production update or delivery.

15. Third-party links

Our website may contain links to third-party websites, social media platforms, payment services or other external services.

We are not responsible for the privacy practices, security or content of third-party services. You should review the privacy policy of any external service before providing personal information.

16. Children's privacy

Our website and services are intended for adults and businesses. We do not knowingly collect personal information directly from children without appropriate permission.

If you believe a child has provided personal information to us without proper consent, contact us so that we can review and take appropriate action.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website, legal obligations or business practices.

The updated policy will be published on this page with a revised “Last updated” date. Material changes may also be communicated through another appropriate channel.

18. Contact us

To ask a question, exercise a privacy right or raise a concern about how your personal information has been handled, contact Luxsome Packaging using the details below.